{"id":100091,"date":"2024-03-04T12:30:32","date_gmt":"2024-03-04T11:30:32","guid":{"rendered":"https:\/\/jazairhope.org\/?p=100091"},"modified":"2024-03-04T12:30:32","modified_gmt":"2024-03-04T11:30:32","slug":"algerie-poste-remporte-le-prix-international-service-client-de-lupu-pour-la-6eme-annee-consecutive","status":"publish","type":"post","link":"https:\/\/jazairhope.org\/fr\/algerie-poste-remporte-le-prix-international-service-client-de-lupu-pour-la-6eme-annee-consecutive\/","title":{"rendered":"Alg\u00e9rie Poste remporte le Prix international “Service client” de l’UPU, pour la 6eme Ann\u00e9e Consecutive"},"content":{"rendered":"
\n

L’entreprise de courrier express, “EMS Champion Post Alg\u00e9rie”, filiale d’Alg\u00e9rie Poste, a remport\u00e9, pour la sixi\u00e8me (6) fois cons\u00e9cutive, le troph\u00e9e international “Customer Care awards” (Service client) d\u00e9cern\u00e9 par l’Union postale universelle (UPU), au titre du classement de 2023, a indiqu\u00e9 dimanche, un communiqu\u00e9 du minist\u00e8re de la Poste et des T\u00e9l\u00e9communications.<\/strong><\/p>\n<\/div>\n

\n

L’UPU s’appuie dans cette \u00e9valuation sur “des indicateurs de performance de haute pr\u00e9cision, observ\u00e9s et mesur\u00e9s soigneusement, \u00e0 l’instar du respect des normes internationales de livraison et des exigences internationales en mati\u00e8re d’\u00e9change des donn\u00e9es, en sus de la r\u00e9activit\u00e9 quant \u00e0 la prise en charge des r\u00e9clamations et la qualit\u00e9 du Service client”, a pr\u00e9cis\u00e9 la m\u00eame source.<\/p>\n

Cette distinction se veut “une concr\u00e9tisation de l’attachement de l’entreprise aux plus hautes normes internationales dans le domaine de la livraison expresse de colis et son respect des plus hautes exigences de la qualit\u00e9, ainsi que la r\u00e9activit\u00e9 du Service client, l’entreprise occupe la premi\u00e8re place au sein des op\u00e9rateurs d’Afrique du Nord et du Maghreb arabe, selon le dernier rapport de l’UPU sur la performance des pays membres de la coop\u00e9rative Express Mail Service (EMS), dont le nombre est 175 pays”, a ajout\u00e9 la m\u00eame source.<\/p>\n

Pour parvenir \u00e0 cette performance distingu\u00e9e, l’entreprise avait entam\u00e9 l’\u00e9laboration et l’ex\u00e9cution d'”un plan d’action int\u00e9gr\u00e9 et ambitieux, pour se conformer \u00e0 toutes les normes d’\u00e9valuation qu’adopte l’UPU, ax\u00e9 sur la poursuite des efforts d’\u00e9largissement continu de son r\u00e9seau commercial et ses points de service pour rapprocher et faciliter ses services aux clients”.<\/p>\n

Le plan portait \u00e9galement “l’organisation de sessions de formation continue au profit de ses comp\u00e9tences humaines, tout en veillant \u00e0 fournir les moyens techniques et logistiques les plus modernes, conform\u00e9ment aux exigences de la qualit\u00e9 et de l’efficience des services fournies \u00e0 tous ses clients et ses partenaires locaux et internationaux”.<\/p>\n

Cette “dynamique accrue dans l’activit\u00e9 du courrier express” s’inscrit dans “l’approche int\u00e9gr\u00e9e adopt\u00e9e par les hautes autorit\u00e9s du pays”, selon le communiqu\u00e9.<\/p>\n

APS<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

L’entreprise de courrier express, “EMS Champion Post Alg\u00e9rie”, filiale d’Alg\u00e9rie Poste, a remport\u00e9, pour la sixi\u00e8me (6) fois cons\u00e9cutive, le troph\u00e9e international…<\/p>\n","protected":false},"author":50,"featured_media":100092,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[39,35],"tags":[],"class_list":["post-100091","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-en-vedette","category-economie"],"yoast_head":"\nAlg\u00e9rie Poste remporte le Prix international "Service client" de l'UPU, pour la 6eme Ann\u00e9e Consecutive - AAH.JZR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jazairhope.org\/fr\/algerie-poste-remporte-le-prix-international-service-client-de-lupu-pour-la-6eme-annee-consecutive\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alg\u00e9rie Poste remporte le Prix international "Service client" de l'UPU, pour la 6eme Ann\u00e9e Consecutive - 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